Letter Regarding New Policies

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May 14, 2020

 

Dear Southington Orthodontics Patients, families, and friends,

We are ready to get back to work and see everyone that we have missed so much! We hope this letter finds everyone happy and healthy. Much has changed since we saw you last. We are all still coming to grips with the COVID-19 pandemic and events triggered by it. We want to update you on our office, its measured re-opening, and the steps we are taking to ensure we do everything possible to keep our patients and our team healthy.


While our office has been closed, Dr. Camanocha has been busy staying up to date on the latest evidence-based guidelines for restarting orthodontic practices including, but not limited to, those set forth by the CDC, OSHA, ADA, and CSDA. This wealth of information is continually changing, and Dr. Camanocha is as up-to-date as possible. To that end, we will be reopening on May 20, 2020. We will be following rigorous scheduling protocols and office measures to ensure the safety and well-being of our patients and the team members at Southington Orthodontics.


We ask for your patience. We had to cancel over 300 appointments, and we know that there is a strong desire to get your treatment back on track as soon as possible. We will begin rescheduling patients on a first-canceled-first-rescheduled basis, in order to get everyone back on track in as fair and rapid a manner as possible.


Our office procedures have temporarily changed and will include the following. As you read through the guidelines below please keep in mind that while they are in place to benefit everyone involved, they are not optional and cannot be changed at the discretion of Dr. Camanocha. These are the rules we must follow to be allowed to remain open.

 

APPOINTMENTS

  • Due to our updated policies and procedures, we will have fewer appointments available on any given day.

  • Please wait for our office to call you to reschedule your appointment. We have an accurate and comprehensive list of every appointment canceled, including the date and time.

  • Emergencies will continue only to be defined by pain or bleeding. For now, broken brackets and ill-fitting aligner trays do not constitute an emergency.

  • Most recall appointments will be paused until further notice. Many recall appointments may wait to be rescheduled until we are back into our normal routine.

VISITS

  • When you arrive for your appointment, please stay in your car. Please call or text our office (860-406-8220) upon your arrival, and a team member will come to the door to escort you inside. We will need you to fill out the screening form that was sent along with your appointment reminder text in order to be seen. However, if you are unable to complete this form on a phone, tablet, or laptop before your appointment we can ask these questions over the phone.

  • Only the patient that is being treated will be allowed to enter the office. The only exception for this will be for very young patients. Of those, only one parent/caregiver may accompany the patient. Absolutely no other family members or friends will be allowed inside.

  • Please bring your own mask or face covering and wear it to your appointment. Federal guidelines for social distancing and wearing masks in businesses continue, so bring the mask you have been using. If you do not have your own, we will provide one; however, personal protective equipment supplies are dangerously low. If we run out, we will have to close the office again until the supply-chain is back to normal. For this reason, we would greatly appreciate it if you bring and wear your own face mask to your appointment.

  • Your temperature will be taken by staff using a touchless thermometer. If your temp is over 100 degrees F, you will be asked to leave and not return for the specified 14-day self-quarantine requirement.

  • Please maintain the 6-foot social distancing guidelines when in the office until seated in the treatment chair.

  • The tooth-brushing station will be closed, please brush your teeth at home before your appointment.

  • You will be asked to sanitize your hands when entering the office. We will provide hand sanitizer.

  • The patient restroom will be closed, so please prepare for that before arrival.

  • Patients will be seated every-other-chair in the office to maintain social distancing, which is one of the reasons for the reduction in patient appointments available.

  • The office will be kept slightly cooler than usual to help keep our team comfortable in their new PPE. Please dress warmly if you think you may be uncomfortable.

  • We ask for understanding while we will try to address all of your treatment needs during your visit. Individuals with multiple broken brackets may not have everything completed during this first visit due to strict scheduling times.

 

SOCIAL

  • WE LOVE OUR PATIENTS! We also love to chat with you at your appointment. Please understand that conversations will be significantly reduced to allow for social distancing, running on time, disinfection of treatment chairs and instruments, etc.

  • We will not be providing our coffee or snacks during this time.

 

TEAM

  • We will take the temperatures of every team member, including Dr. Camanocha, immediately upon arrival at work, and after lunch.

  • Every team member will answer the health questionnaire that our patients are required to answer, and will do so every day.

 

It is important that we move forward understanding that progress, as well as your estimated treatment time, may have been delayed. We appreciate your trust in the fact that we have nothing but your best interest in mind as we focus on getting each of you back on track.

If you have any questions, please feel free to call our office or call/text Dr. Camanocha directly. We miss all of you so much.

 

Sincerely,

 

 

Dr. C, Beth, Niki, and Amy

Southington Orthodontics

Serving the communities of Southington, CT 

Bristol, CT

Plainville, CT 

1095 West Street

Suite 5

Southington, CT 06489

860-406-8220